Frequently Asked Questions

Find quick answers to common questions about our services, support, payments, and more to guide your experience with us.

What does PrimeGlobeMarketing do?

We specialize in lead generation, outreach campaigns, and scalable sales solutions for B2B growth.

Who can benefit from your services?

Our services are ideal for startups, growing businesses, and enterprises looking to scale quickly.

Do you offer custom marketing plans?

Yes, we tailor every strategy based on your industry, goals, and target audience.

Purus accumWhere is PrimeGlobeMarketing based?

We operate globally with a digital-first approach, serving clients across various industries and locations.

Can I speak with someone before signing up?

Absolutely! We offer free consultations to understand your needs before recommending a solution.

What makes you different from other agencies?

We combine proven outreach, expert sales strategy, and fast execution with real-time performance tracking.

How do I get started with your services?

Simply contact us or request a free consultation to discuss your business needs.

Can I request a one-time campaign?

Yes, we offer both one-time campaigns and ongoing partnership models depending on your objectives.

Do you handle appointment setting?

Yes, we specialize in booking qualified appointments with decision-makers for your sales team.

How long does onboarding take?

Onboarding typically takes 3–5 business days, including strategy discussion and asset setup

Do you provide reports on campaign performance?

Yes, you’ll receive detailed reports and insights to track lead quality and conversion performance.

Can I change my service package later?

Absolutely! Our services are flexible and scalable to match your evolving needs.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and bank transfers for all service packages.

Is there a setup or onboarding fee?

Depending on the package, there may be a small setup fee, which we’ll disclose upfront.

Do you offer monthly billing options?

Yes, we offer monthly billing with no long-term contracts unless otherwise requested.

Is there a refund policy?

We offer a transparent refund policy — contact support for eligibility based on service terms.

Are there any hidden fees?

No. All pricing is clearly outlined in your service agreement with no hidden charges.

Can I upgrade or downgrade my plan anytime?

Yes, you can adjust your plan as needed with no penalty.

How do I submit a support ticket?

You can submit a ticket through our contact page or support portal anytime.

What is your average response time?

Our support team typically responds within 24 hours on business days.

Do you offer live chat or phone support?

Currently, we offer ticket and email support, with phone support available for premium clients.

Can you assist with campaign issues or errors?

Yes, our support team helps resolve technical issues and optimize underperforming campaigns quickly.

Is support available outside business hours?

For urgent matters, we offer limited after-hours support depending on your plan.

Will I have a dedicated account manager?

Yes, premium plans include a dedicated account manager for personalized support and updates.

Everything You Need to Know All in One Place

Explore answers to frequently asked questions about our services, pricing, support, and how we help businesses grow faster.

Need More help?

Your Questions, Clearly Answered for a Better Experience

We’ve compiled detailed answers to help you better understand our process, offerings, and how to get started confidently.

PrimeGlobeMarketing delivers powerful digital and industry solutions to help businesses grow faster, work smarter, and achieve sustainable success.

our Service's